Pricacy Policy

Effective Date: June 10, 2026

Welcome to CuidaAPR (“Company,” “we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how CuidaAPR collects, uses, stores, and protects your information when you use our website, mobile application, and related services.

By using CuidaAPR, you agree to the practices described in this Privacy Policy.

1. About CuidaAPR

CuidaAPR is a Puerto Rico-based platform designed to connect patients, families, elderly individuals, and healthcare caregivers for home care and support services.

2. Information We Collect

We may collect the following types of information:

Personal Information

• Full name

• Phone number

• Email address

• Mailing address

• Date of birth

• Emergency contact information

Health-Related Information

Users may voluntarily provide limited health or care-related information necessary to connect with caregivers and home care services, including:

• Care needs

• Mobility assistance requirements

• Medication reminders

• Service preferences

Caregiver Information

For caregivers using the platform, we may collect:

• Professional licenses or certifications

• Work history and experience

• Background verification information

• Availability and service areas

Technical Information

When using our website or app, we may automatically collect:

• IP address

• Device information

• Browser type

• Usage activity

• Cookies and analytics data

3. How We Use Your Information

We use collected information to:

• Provide and improve our services

• Match patients with caregivers

• Process registrations and accounts

• Communicate important updates

• Improve user experience

• Maintain platform safety and security

• Comply with legal obligations

4. Sharing of Information

CuidaAPR does not sell personal information.

We may share information only in the following situations:

• Between patients and caregivers for service coordination

• With trusted third-party service providers supporting our operations

• When required by law or government authorities

• To protect the safety, rights, or property of users or CuidaAPR

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, misuse, disclosure, or loss.

However, no internet transmission or electronic storage system can be guaranteed 100% secure.

6. User Responsibilities

Users are responsible for:

• Providing accurate information

• Maintaining confidentiality of login credentials

• Using the platform lawfully and respectfully

7. Cookies and Analytics

Our website may use cookies and analytics tools to improve functionality and understand user behavior. Users may disable cookies through their browser settings, though some features may not function properly.

8. Third-Party Services

Our website or app may contain links to third-party services or websites. CuidaAPR is not responsible for the privacy practices of third-party websites.

9. Children’s Privacy

CuidaAPR services are not intended for children under the age of 18 without parental or legal guardian involvement. We do not knowingly collect information directly from minors without appropriate consent.

10. Your Rights

Depending on applicable laws, users may have the right to:

• Access their personal information

• Request corrections

• Request deletion of information

• Withdraw consent when applicable

Requests may be submitted using the contact information below.

11. HIPAA Notice

CuidaAPR strives to protect health-related information responsibly. However, unless explicitly stated in separate agreements, CuidaAPR may not operate as a HIPAA-covered entity or business associate in all situations. Users should avoid sharing unnecessary sensitive medical information through unsecured communications.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

13. Contact Information

CuidaAPR LLC

Phone:
(844) 823-3437

Email: servicioalcliente@cuidaapr.com

14. Consent

By using the CuidaAPR website, app, or services, you consent to this Privacy Policy and agree to its terms.